At Trezora Watches, we are committed to delivering premium-quality timepieces and ensuring a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.
Returns
- Returns may be requested within 7 days of receiving your order.
- The watch must be unused, unworn, and in its original condition, including the original box, protective packaging, tags, and accessories.
- Products showing signs of wear, accidental damage, misuse, or unauthorized repairs are not eligible for return.
Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, kindly provide:
- Your order number.
- Clear photos or a short video showing the issue.
After verification, we will arrange a replacement, exchange, or refund at no additional cost.
Exchanges
We offer exchanges only for:
- Manufacturing defects.
- Products damaged during delivery.
- Incorrect items delivered.
All exchanges are subject to stock availability.
Refunds
Once the returned product has been received and inspected, we will notify you of the outcome.
If approved:
- Online payments will be refunded to the original payment method where possible.
- Cash on Delivery orders will be refunded via bank transfer or another mutually agreed payment method.
Approved refunds are typically processed within 3–5 business days.
Warranty
Every Trezora watch is covered by a 1-Warranty Movement Warranty against manufacturing defects from the date of purchase.
The warranty covers:
- Manufacturing defects in the watch movement.
- Movement malfunction under normal use.
The warranty does not cover:
- Physical or accidental damage.
- Scratches on the case, crystal, or bracelet.
- Water damage resulting from misuse or use beyond the stated water-resistance rating.
- Normal wear and tear.
- Damage caused by unauthorized repairs or modifications.
- Battery replacement and cosmetic deterioration.
Non-Returnable Items
The following items are not eligible for return unless received damaged, defective, or incorrect:
- Products damaged after delivery due to misuse or negligence.
- Clearance or final sale items (if applicable).
Need Assistance?
If you have any questions regarding returns, exchanges, or warranty claims, please contact us through our Contact Us page and include your order number for faster assistance.
Thank you for choosing Trezora Watches.