1. How can I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout by entering your shipping details.
2. What payment methods do you accept?
We offer the following payment options:
- Cash on Delivery (COD) (where available)
- Bank Transfer
- JazzCash
- Easypaisa
Payment instructions will be provided during checkout. Orders paid in advance will be processed after payment confirmation.
3. How long does delivery take?
- Major cities: 2–4 business days
- Other areas: 3–7 business days
Delivery times may vary due to courier operations or public holidays.
4. Do you deliver all over Pakistan?
Yes, we deliver to most cities and regions across Pakistan.
5. Can I track my order?
Yes. Once your order has been dispatched, you'll receive tracking details via SMS, WhatsApp, or email (where available).
6. Can I cancel my order?
You may request cancellation before your order has been shipped. Once dispatched, cancellation may not be possible.
7. What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with your order number and clear photos. We'll review your request and arrange a replacement or refund if applicable.
8. What is your return policy?
You can request a return within 7 days of receiving your order, provided the item is unused and in its original condition. Please see our Return & Refund Policy for full details.
9. How can I contact Trezora?
You can reach us through the Contact Us page. We'll be happy to assist you with any questions.
10. How do I know if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, it will be marked accordingly.